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Grievance Officer
If something about your personal data is wrong, a person will answer you, within 30 days at the latest.
Who answers grievances
Under the Digital Personal Data Protection Act 2023, Section 8(10), and the Digital Personal Data Protection Rules 2025, Namaskara publishes the contact details of the person who answers questions and complaints about your personal data.
- Data Fiduciary
- Namaskara, an Indian company based in Bengaluru, Karnataka, India
- Grievance Officer
- Asa K. Ragu
- info@namaskara.org (mailbox being switched on; if your email bounces, use the online form, which works today)
- Online form
- namaskara.org/data-rights, open 24×7, with a reference number at once
- Postal address
- Grievance Officer, Namaskara, Bengaluru, Karnataka 560061, India
- Time to reply
- Acknowledged at once with a reference number (by email within 72 hours if you write by email). Resolved within 30 days of receiving your grievance.
- Languages
- Write in English, Hindi or any language this site is offered in. We reply in English or Hindi, and in your language where we can.
What you can raise
- How we collect, use, keep or share your personal data.
- A request for access, correction, erasure, withdrawal of consent or nomination that was not answered, or that you disagree with.
- A complaint about an account or content on Namaskara under the IT Rules 2021: see Contact & grievance (acknowledged within 24 hours, resolved within 15 days).
How to raise it
- Use the online form and choose “A grievance or complaint”.
- Tell us your name, how to reach you, the mobile number of your Namaskara account (if you have one), and what happened.
- Keep the reference number. We may ask you to confirm from inside the app that the account is yours. We will never ask for your password, OTP or recovery codes.
If you are not satisfied
You must first raise the grievance with us (Section 13(3)). If our answer does not resolve it, or we do not answer within 30 days, you may complain to the Data Protection Board of India as provided under the DPDP Act and Rules.
