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Home / Help Centre

Ask us anything.

Search the questions below. If you lost money to a scam, call 1930 first, then come back.

Getting started

How do I install Namaskara on Android?
Not yet. Downloads are paused while we prepare the Google Play release. Join early access and we will email you the Play Store link when it opens. Do not install Namaskara from a file someone sends you: it is fake.
Why is it not on the Play Store yet?
We are packaging every improvement from the pilot as an Android App Bundle for Google Play, so everyone gets the same checked, signed app with automatic updates. We publish the signing certificate on the Get Namaskara page on launch day.
Can I use it on a computer or iPhone?
Not yet. The web version is paused until after the Android release, and there is no iPhone app yet. See where things stand.
What do I need to sign up?
Your 10-digit Indian mobile number (it becomes your username), your name and a strong password. During the pilot you may need an invite code from someone already on Namaskara.
Why is there no OTP when I sign up?
On purpose. SMS codes can be stolen by swapping your SIM. Namaskara uses a password, and you can add an authenticator app (like Google Authenticator) for a second step. A stolen SIM then opens nothing.
How do I change the language?
The app asks on first launch. Later: tap your face at the top of the Overview tab → App language. 19 languages are available; only English is fully reviewed, the others are drafts we are improving.

Safety

My message says "Not sent, for your safety". Why?
It looked like an OTP, PIN, CVV, card number, Aadhaar number or password. No genuine person needs these in a chat, so Namaskara does not send them. Remove the number and send again. If someone is pressuring you for it, it is a scam.
A message is marked "Possible scam". What should I do?
Do not tap links, do not pay, do not install anything, and do not share codes. Banks, police and courier companies do not threaten you on chat. Use Block or Report at the top of the chat. A warning is a pointer, not a verdict; a missing warning does not mean a message is safe.
What is a message request?
When someone you have never talked to writes to you, they can send 3 messages with no links, photos, files or calls until you tap Accept. You can also Block or Report straight away.
Why can't I open a link someone sent?
Links never open automatically. Tap "Tap to see why" to check it: genuine bank sites end in .bank.in, government sites in gov.in or nic.in. Shortened links and look-alike addresses are flagged. If you trust it, copy it into your browser yourself.
Why can't I send an APK file?
Fake "bank", "KYC" and "electricity" apps are the most common way phones are taken over. APK, EXE and similar program files are blocked for everyone.
What happens when I report someone?
They are blocked for you immediately. If three different people report the same account, it is restricted: it can only message people who already accepted it.
What does "Feels off" do?
It is a private reaction. Nobody is told. It opens a second look at the message in the Safety tab.
Why does my screen go black when I share it?
On Android, Namaskara hides itself from screenshots and screen-sharing apps, so a fake "support agent" on AnyDesk or TeamViewer cannot read your messages or codes.

Chats & groups

How do I start a chat?
Open Chats and type their full 10-digit mobile number. For everyone's privacy, partial numbers return nothing.
How do I reply to a specific message?
Long-press the message (or tap ⋯ under it) and choose Reply. A quote of the original appears above your answer.
How do reactions work?
Long-press a message and pick a face along the top. It is your own drawn face showing that feeling. Tap the same one again to take it back. Edit your face under Overview → your face → Apna Chehra.
How do disappearing messages work?
In a chat, tap ⋮ → Disappearing messages and choose 24 hours, 7 days or 90 days. New messages you send are deleted from the server when the timer ends. Timers only start after the other person has accepted you, so a stranger's first message always stays as evidence. Remember that anyone can still take a photo of their screen.
Does Namaskara show when I have read a message?
No. There are no read receipts. Unread dots are kept on your phone only.
How do groups and group rules work?
Tap the group icon in Chats. Up to 30 people. Admins can write rules; people agree to them before joining, and again when they change. You can archive a group just for yourself.
What is "Clarify & agree"?
Turn a message into an explicit agreement: what was meant and by when. The other person confirms, and it becomes a task for them. Useful for payments, deadlines and family plans.

Calls & files

Are calls encrypted?
Yes. One-to-one voice and video calls go directly between phones, or through a relay that cannot decrypt them. Group calls are not available yet.
How large can files be?
Up to 12 MB per file in the pilot. Files are encrypted on your phone before upload and are never opened automatically.

Account & privacy

I got a new phone. Where are my old messages?
Encryption keys never leave your old phone, so a new phone cannot read old messages. Sign in, create new keys, and new messages will arrive. Encrypted backup is on our roadmap.
I forgot my password.
Password recovery is not available in the pilot. Contact us; we cannot read your messages, but we can help you regain access to your account after checking it is you.
How do I turn on two-step verification?
Overview → your face → Security centre → Two-step verification. Scan the code with an authenticator app and save your recovery codes somewhere safe.
How do I delete my account?
In-app deletion is not ready yet. Contact us and we will delete it by hand.
What does Namaskara store about me?
See Privacy for the plain-language list and the Privacy policy for the full text.
Coming to Google PlayEarly access