Home / Grievance Officer
Grievance Officer
Agar aapke personal data mein kuch galat hai, toh ek insaan aapko jawab dega — zyada se zyada 30 din ke andar.
Kaun jawab deta hai
Digital Personal Data Protection Act 2023, Section 8(10), aur Digital Personal Data Protection Rules 2025 ke tahat, Namaskara us insaan ki contact details publish karta hai jo aapke personal data ke baare mein sawaalon aur shikaayaton ka jawab deta hai.
- Data Fiduciary
- Namaskara, ek Indian company jo Bengaluru, Karnataka, India mein based hai
- Grievance Officer
- Asa K. Ragu
- info@namaskara.org (mailbox abhi shuru ho raha hai; agar aapka email bounce kare, toh online form use karein, jo aaj kaam kar raha hai)
- Online form
- namaskara.org/data-rights, 24×7 khula hai, turant reference number milta hai
- Daak ka pata
- Grievance Officer, Namaskara, Bengaluru, Karnataka 560061, India
- Jawab dene ka waqt
- Turant ek reference number de diya jayega (email se likhne par 72 hours ke andar email bhi milegi). Aapki shikayat milne ke 30 din ke andar uska hal kiya jayega.
- Languages
- English, Hindi ya kisi bhi us bhaasha mein likhein jisme yeh site uplabdh hai. Hum English ya Hindi mein jawab dete hain, aur jahan ho sake wahan aapki bhaasha mein bhi.
Kya daal sakte hain
- Hum aapka personal data kaise ikattha karte hain, use karte hain, rakhte hain ya share karte hain.
- Access, sudhaav, mitaane, consent wapas lene ya nomination ki koi request jo answer nahi hui, ya jisse aap sehmat nahi hain.
- Namaskara par kisi account ya content ke baare mein IT Rules 2021 ke tahat shikaayat: Contact & grievance dekhein (24 ghante mein acknowledgement, 15 din mein hal).
Kaise daalni hai
- Online form use karein aur "A grievance or complaint" chunein.
- Apna naam, aap tak pahunchne ka tarika, aapke Namaskara account ka mobile number (agar hai toh), aur kya hua — yeh sab batayein.
- Reference number sambhal kar rakhein. Hum aapko app ke andar se yeh confirm karne ko keh sakte hain ki account aapka hai. Hum kabhi bhi aapka password, OTP ya recovery codes nahi maangenge.
Agar santushti nahi mili
Pehle aapko hamare paas grievance daalni hogi (Section 13(3)). Agar hamaara jawab isse hal nahi karta, ya hum 30 din mein jawab nahi dete, toh aap DPDP Act aur Rules ke tahat Data Protection Board of India mein shikaayat kar sakte hain.
